Warranty, Shipping & Returns

 

WARRANTY

Your new Thin Air Energy product carries a one- year warranty. Please contact us at info@thinairenergy.com should your product need warranty service.

Out-of-warranty repairs are charged $50.00. Payment must be received before service begins.

International warranty service will be charged $50.00US for repairs, which includes return shipping after repair. Payment must be received before service begins.

 Contact: info@thinairenergy.com, 800-324-8798 / Thin Air Energy LLC, PO BOX 20690, Wichita KS 67208.

 

RETURNS/REFUND POLICY

Must be returned in new, resalable condition within 14 days. Refunds may take up to 30 days.


Shipping

We manufacture products in batches, and new products often take 4-6 weeks. Domestic shipping choices are USPS Priority Mail or First Class (trackable). 

International Shipping

Our store is set up to charge $50 for international shipping. This is usually by USPS Priority Mail. In some cases we can ship UPS International for that amount. You may request that we check shipping prices to your location. In some cases it will significantly lower your shipping cost.